Analysis of the impact of digital transformation on the effectiveness of public service provision in the Russian Federation

Abstract

The digital transformation of public services is a key aspect of modernizing public administration, aimed at improving the effectiveness of interaction between citizens and businesses with government agencies. This article analyzes the impact of digital technologies on the process of providing public services in the Russian Federation using the IMRAD framework. The paper examines the relevance and importance of digitalization of the public sector, focuses on those aspects that can improve the quality, speed and accessibility of services for the population. Special attention is paid to the strategic initiatives of the Russian state program "Digital Economy", which actively stimulates the introduction of modern digital solutions. The research methodology consisted of an analysis of statistical data on accessibility and user satisfaction with public services, as well as a comparative analysis of efficiency before and after the introduction of digital technologies. The article uses both quantitative and qualitative methods of analysis, which allows for a comprehensive understanding of the impact of digital transformation. The paper focuses on the problems and challenges associated with the digital transformation process, such as insufficient staff training, lack of uniform access to the Internet in the regions, as well as information security issues. The key results of the study indicate a positive correlation between digitalization of processes and increased satisfaction of citizens, shorter service delivery times and reduced administrative barriers. Specific examples of successful digital services such as Gosuslugi are given. In conclusion, the authors emphasize the need to continue modernizing public services, taking into account the identified problems, and suggest further steps to strengthen the digital infrastructure and increase the level of digital literacy of the population.